Settings
Configure workspace workflow
Feedback Resolution Agent
When a customer picks a negative emoji, the Customer Care assistant opens a private conversation to resolve their issue before it becomes a public review.
Slack alerts
Post real-time alerts into a team channel when negative feedback lands or a staff milestone is hit.
Google Sheets sync
Auto-append every completed review request and feedback outcome into a connected sheet for free reporting.
Email list segmentation
Sync happy reviewers into a promotional list and dissatisfied customers into a recovery list (Mailchimp or Klaviyo).
CRM sync
Push prospects and resolved-feedback customers into your CRM pipeline (HubSpot or Salesforce).
Slack uses an Incoming Webhook, Google Sheets syncs via ReviewPulse's master connection, and Mailchimp, Klaviyo, HubSpot & Salesforce connect with your own credentials — stored securely on your workspace and never shared.
ReviewPulseOS v1.3.0 • Updated September 10, 2026